Donation, Cancellation and Refund Policy

This Policy governs transaction verification, cancellation, refunds, duplicate charges, unauthorized transactions and the use of project-specific funds for donations accepted by Destek Ol online or through other official channels.

Donations should be made only through banks, payment institutions or other authorized channels expressly announced by Destek Ol on destekol.org or through its official communication channels. Payments in Destek Ol’s name should not be made to personal accounts, unverified IBANs or unofficial links.

A donation is generally a voluntary contribution made without consideration; it is neither an investment nor a purchase of goods or services. Technical errors, duplicate charges, unauthorized transactions, incorrect amounts and campaigns that cannot be implemented are assessed separately under this Policy and applicable law.

A clearly identifiable duplicate charge for the same transaction.

A technical error resulting in a charge different from the amount selected by the donor.

A verifiable report that a payment instrument was used without authorization.

A clear transaction error attributable to Destek Ol or the payment service provider.

A campaign with a specific restricted purpose becoming legally or practically impossible to implement, with its funds unable to be used in accordance with the campaign terms.

A refund or cancellation being required by law or by a decision of a bank, payment institution or competent authority.

Requests for a refund or transaction correction should be sent to info@destekol.org. Include your full name, transaction date, amount, currency, transaction reference and the reason for your request. Do not share a full card number, CVV, password or one-time verification code.

Requests are reviewed using transaction records, payment provider information, bank records and applicable legal requirements. If a refund is approved, the same channel or account from which the payment originated is used wherever possible. Timelines arising from banking, payment institution or international transfer processes may fall outside Destek Ol’s direct control.

Donations for a particular project or purpose are tracked under the relevant campaign terms. If the project becomes impossible to implement, reaches full funding or encounters a legal or operational obstacle, a refund, alternative use or allocation to a similar purpose is considered in accordance with the campaign terms presented to the donor and applicable law.

If you encounter a suspicious account, link or payment request made in Destek Ol’s name, request verification at info@destekol.org before paying. Suspicious payment requests may be reported to the relevant bank, payment institution or competent authorities where necessary.

When PayTR is enabled, approved cancellations or refunds are processed through PayTR against the relevant transaction. Card crediting times depend on the bank and card type; receiving or approving a request does not mean the card has been credited.